Shipping & Refund Policy

GENERAL SHIPPING POLICIES

Please allow 1 to 2 business days for all orders to be fulfilled. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Please see below for more information on transit times.

 

After an order has been marked as "received", you will receive a shipment confirmation email to the email address provided under your order the following 3-4 days. All shipment confirmation emails contain tracking numbers provided by DHL.

For more information on shipping policies and our refund/return policies, please keep reading below.

 

 

All Domestic orders are shipped by DHL. Priority shipping is not currently available. 

Domestic orders should typically arrive between 3 to 5 business days after your order has been shipped. 

(Exception being Bags, which should tipically arrive between 1 to 2 weeks after order has been shipped)

 

 

All international orders are shipped by DHL. Priority shipping is currently not available.

International orders should typically arrive between 1 to 2 business weeks after your order has been shipped.

Please note: once an international order has left Germany, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left Germany, please direct your inquiries to your local postal service. You may use your DHL Tracking number as a reference.

Please note: certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and it being returned back to our warehouse. For more information regarding returned orders please read our "Return Policies" section below.

 

 

Return and Refund Policies:

All orders are final. There are no exchanges or refunds issued once an order has been placed.

Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. If an order is returned to us due to a failure to pay customs fees (International Orders only), was returned because of an insufficient address provided under your original order, was refused by the sender or sent to an address that is no longer valid, you will be required to pay an additional postage fee to have your item reshipped.

 

Refunds are issued on a case-by-case basis and are only issued for one of the below reasons:

1) You received an incorrect order.

2) You received wrongly shipped items.

3) You received the wrong item in your shipment.

4) Your order was missing items from your original order.